Shipping & Returns
We process and ship orders placed Monday - Friday before 5PM EST (excluding holidays) typically within 48 hours. Most orders will be processed and shipped within this time frame, unless due to factors out of our control, as they may be delayed. Orders placed on weekends will be processed within 48 hours on the next business day. Holiday delivery, between Black Friday and New Years, are processed as promptly as possible and may take up to five business days to ship from our facility. Delivery estimate dependent on method of shipping chosen at time of purchase. We ship worldwide. We are not responsible for fees related to international customers paying to receive their packages. Shipping during holiday periods (due to a high volume of orders) may take up to 36 hours after placement when placed Monday - Friday before 5PM EST.
Merakai is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
Merakai strives to provide amazing customer service to all of our customers. Therefore in cases where your order may be wrong, we will happily accept the item(s) back in return for your correct order. We have the right to decline if items are not in original state. Your item(s) must be unused and in the same condition that you received it and in the original packaging.
Outside of the terms listed above all sales are FINAL. No refunds or exchanges will be accepted. All items are throughly inspected before shipping. If you have any concerns with your oder please contact email@example.com.